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Apple Apple-Device-Support Exam Syllabus Topics:
Topic
Details
Topic 1
- Managing Apple Device Security: This section covers recognizing the differences between kernel and system extensions, recognizing how Apple protects macOS from malware, and explaining Gatekeeper technology and runtime protection in macOS.
Topic 2
- Managing Apps: This section of the exam covers describing improved Calendar permissions and troubleshooting unresponsive apps on iPhone, iPad, or Mac.
Topic 3
- iCloud and Continuity: This section of the exam covers describing iCloud and Continuity. It also covers defining the MDM manages Continuity settings and how to troubleshoot Continuity by using Wireless Diagnostics. It covers creating an iCloud backup for a managed iPhone or iPad.
Topic 4
- Installation and Setup: This section of the exam covers moving to a new iPhone, iPad, or Mac; it covers identifying whether a Setup Assistant screen on an iPhone, iPad, or Mac is skipped due to MDM. Moreover, it covers the installation and updating the iOS, iPadOS, or macOS systems.
Topic 5
- Describing Accessibility Features on Apple Devices: This section of the exam covers describing VoiceOver, Zoom, and Switch Control accessibility features.
Topic 6
- Mobile Device Management: This section of the exam covers describing the difference between a personal Apple ID and a Managed Apple ID.
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Apple Device Support Exam Sample Questions (Q73-Q78):
NEW QUESTION # 73
Which tool should you use first to troubleshoot Mail connectivity issues in macOS?
- A. Connection Doctor
- B. Message Viewer
- C. Wireless Diagnostics
- D. Network Diagnostics
Answer: D
NEW QUESTION # 74
Which troubleshooting steps should you follow if Quick Start does NOT automatically discover the other device?
- A. Turn off Bluetooth and Wi-Fi to avoid interference when discovering devices.
- B. On your current device, go to Settings > Bluetooth and select your new device from the list of options.
- C. Connect both devices to Wi-Fi and make sure that they're placed near each other.
- D. Restart both devices and try again.
Answer: D
Explanation:
Quick Start is a feature that allows you to set up your new iOS device automatically using your current iOS device. To use Quick Start, both devices need to be running iOS 11 or later, have Bluetooth turned on, and be placed near each other. If Quick Start does not automatically discover the other device, it could be due to a temporary glitch or a network issue. Restarting both devices can help resolve the problem and allow Quick Start to work properly. References: Use Quick Start to transfer data to a new iPhone or iPad - Apple Support, iPhone Quick Start Not Working? Here Are Fixes - iMobie, Fix iPhone Quick Start Not Working: 6 Troubleshooting Tips - OS X Daily
NEW QUESTION # 75
You want to protect your Mac from unwanted contacts from other computers.
Which action should you take to protect your Mac while it's connected to the internet?
- A. Go to Safari Settings > Privacy, then enable Prevent cross-site tracking.
- B. Go to Safari Settings > Privacy, then enable Hide IP address from trackers.
- C. Go to System Settings > Privacy & Security > Lockdown Mode, then click Turn On.
- D. Go to System Settings > Network > Firewall, then turn on Firewall.
Answer: D
NEW QUESTION # 76
A user has an external storage device. They can read files from the external storage device, but they can't write to it from their Mac. Which drive format could prevent writing to an external storage device from the user's Mac?
- A. macOS Extended (Journaled)
- B. exFAT
- C. NTFS
- D. MS-DOS (FAT32)
Answer: C
Explanation:
macOS supports reading NTFS (Windows default) natively but only writes to it with third-party software.
This matches the user's read-only issue.
* Option B: exFAT is fully read/write on macOS.
* Option C: FAT32 is read/write compatible.
* Option D: macOS Extended is macOS-native and read/write.
* Option A: Correct-NTFS is read-only by default.References: Apple Support - "File system formats on Mac" (support.apple.com/HT601397).
NEW QUESTION # 77
What should you do in the app's Get Info window if your Mac with Apple silicon doesn't recognize a needed app plug-in when you open the app?
- A. Select the "Open using Rosetta" checkbox for the app.
- B. Choose Universal from the Kind pull-down menu for the plug-in.
- C. Choose Universal from the Kind pull-down menu for the app.
- D. Select the "Open using Rosetta" checkbox for the plug-in.
Answer: A
NEW QUESTION # 78
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